Frequently asked questions (FAQ)

Welcome to the Ozzura FAQ page! We’re here to answer your most common questions about our services, policies, and products. If you have a question not covered here, feel free to contact us!

1. Where do you ship?

We currently ship only within the Australia.

2. What is the shipping cost?

We offer Free Shipping on all orders with no minimum purchase requirement.

3. How long does delivery take?

  • Handling time: 1-3 days (Monday – Friday)
  • Transit time: 4-6 days. (Monday – Friday)
  • Our Order cut-off Time: 17:00 (GMT+10:00) Australian Eastern Standard Time (Sydney)
  • Total Estimated Delivery time: 5-9 Days

4. What is the cut-off time for orders?

Orders placed before 17:00 (GMT+10:00) Australian Eastern Standard Time (Sydney) are processed on the same business day. Orders made after 17:00 (GMT+10:00) Australian Eastern Standard Time (Sydney) will be processed the following business day.

5. Can I track my order?

Yes, once your order is shipped, you’ll receive a confirmation email with tracking details to monitor your delivery status.

6. What payment methods do you accept?

We accept Following Payment methods

  • Visa
  • Maestro
  • MasterCard
  • Amex
  • PayPal

7. What is your return policy?

We accept returns within 30 days of delivery. If you need to return an item Please contact with our Customer support team or you can Visit our Return and Refund Policy page for more information.

8. Do you offer exchanges?

We do not accept exchanges at this time. However, you may return your item and place a new order.

9. Are my payment details secure?

Absolutely! We use secure, encrypted payment channels to protect your information. Our website is compliant with industry-standard PCI-DSS regulations.

10. How can I contact with Ozzura?

Whether you have questions, comments, or concerns, our customer service team is here to help. Please feel free to contact us using the information below, and we will do our best to respond as soon as possible.

Store Name: Ozzura

VAT number : NL004908331B58

Registration number : 91678609

Contact : Contactpage

Address : Du perronstraat 41-21064JV Amsterdam, Holland

Phone number : +31 6 17 74 94 73

Email : info@ozzura.com

Opening hours : Monday to Friday from 09.00 - 17.00 (GMT+10:00)

 Response within 24 hours on working days